Help

How to Charge Your Electric Car

Here you’ll find instructions and assistance for charging your electric car.

Error message: Attempt to unlock the bike failed. Make sure the lock is not blocked by the bike's spokes or other objects.

Something is obstructing the lock. In the images, you can see how a correct locking should look.
Try spinning the wheel a bit to create new surfaces between the spokes. Also, make sure the chain is fully pushed into the lock.

Invoice and Payment

When you rent a vehicle through us, we will send an invoice to your email. Below are the answers to the most frequently asked questions regarding payment and invoicing.

Get started with Parakey!

We explain how to use the 'ParaKey' app to access spaces for our vehicles.

Manual Renault Zoe 52

Instructions for Renault Zoe 52

This is how our charging stations work

Here you’ll find instructions on how to activate charging at the vehicles’ home stations.

Membership and prices

Here you'll find information about our different memberships and our prices.

Batavus E-Bike Manual

Here you will find instructions and assistance for using the Batavus e-bike.

Quick Guide for Parking Customers: 'My Profile' in the App

Here, we’ve gathered information on what the categories under your profile mean and what functions they serve. Learn more about how to change your license plate for your parking here!

Traveling with pets: A guide to our pet-friendly vehicles

Do you want to bring your four-legged friend on your trip? We offer specific pet-friendly vehicles so you can easily and smoothly rent a car together with your pet. Here is everything you need to know about the rules and how to book.

Manual Ecoride Ambassador

Here you’ll find instructions and assistance for those who want to use the Ecoride electric bicycle.

Get started!

Watch the films below to see how easy it is to become a member and gain access to our carpool vehicles. Discover why carpooling is interesting, how to sign up, and how to use the cars.

Manual Renault Megane E-Tech

Instructions for Renault Megane E-Tech.

Get Started/Quick Guide

We’ve put together a guide so you can easily get started and use our app!

Do I pay for my entire reservation or only for the time I use the vehicle?

You pay for your entire reservation. Even if you choose to end your booking early or start it later, you will still be charged for the full booking period.

Book a Vehicle, Start & End Your Reservation

We’ve put together an instruction manual on how to book your vehicle, start your ride, and end it.

Instructions for Cargobike Boxbikes.

Instructions for Cargobike Boxbikes.

Parking - payment

When you rent a parking space through us, we will send your invoice to your email. Below are the answers to the most frequently asked invoicing questions regarding parking.

How do I apply for a parking space?

You apply for a parking space via your own portal page.

You access your portal page by typing the following into the search field: [housingname].ourgreencar.se where “[housingname]” is your specific address (for example, the name of your housing association). You can find this in, for example, your housing binder.

Contact your association or landlord for the correct portal page.

Are you allowed to use your pool cars for driving practice?

It is permitted to use OurGreenCar vehicles for driving practice.

Please note that the instructor (supervising driver) must be a member of the vehicle pool and holds full responsibility for the vehicle during the driving session.

Who is responsible for paying any road tolls or congestion charges?

OurGreenCar covers any road toll and congestion charge costs. This does not apply to bridge tolls or road charges in countries outside of Sweden.
If you are unsure, please contact us at +46101660555.

Parking – Termination of Parking Space

If you wish to terminate your current parking space, please send us an email at support@ourgreencar.se including your full name, address, parking space, project name, and the desired termination date.

The notice period varies depending on your parking agreement.
Contact us via email for more information and to cancel your parking space.

How do I use my available discount?

If you have an available discount with us, it will be visible under 'My Profile' in the app.
Your discount will be automatically deducted from your next invoice, you don't need to do anything to activate it.
The balance is updated in the app after each monthly billing.
(Please note that the balance does not apply to insurance reduction or parking).

I’ve used a vehicle – when will I receive the invoice?

We always issue invoices at the beginning of the following month.

For example, if you make a booking on June 28th, you will receive the invoice to your registered email address at the beginning of July. The amount will be charged to your registered bank card on the 27th of each month.

Insurance deduction

Information about insurance deduction:

Instruction Christiania cargo bike

Here you can find instructions and guidance for using the Christiania cargo bike in English.

Manual Crescent Elora electric bike

Here you’ll find instructions and support for those who want to use a Crescent electric bike.

In case of damage or accident

In the event of an accident or if a vehicle is damaged.

Do you offer installment payments or changes to the due date?

No, we do not offer installment payments or changes to the due date.

Manual Bicycle Trailer

Here you’ll find instructions and assistance for those who want to use the Bicycle Trailer.

I don't see any vehicles in the app.

If your invoice is overdue, your membership has been temporarily suspended. Please reach out to us at support@ourgreencar.se, and we'll be happy to assist you in resolving this.

Manual for Renault 5 E-Tech.

Here you’ll find instructions and assistance for those who want to use the Renault 5 E-Tech.

Manual Nissan Leaf

Here you’ll find instructions and assistance for those who want to use the Nissan Leaf.

See and change card details

When you pay your invoices through OurGreenCar, the registered card on your account is used for payment. Below you can read how to view, add, or update your card information.

Manual Tesla Model 3 and Model Y

Here you’ll find instructions and assistance for those who want to use the Tesla Model 3 and Model Y.

How do I change the size of my membership?

You can change the size of your membership by sending us an email at support@ourgreencar.se.
Please note that upgrading/downgrading a subscription takes effect at the beginning of the next month and cannot be changed during the current month.

Manual Volkswagen ID.3 and ID.4

Here you’ll find instructions and assistance for those who want to use the Volkswagen ID models.

Error message: The key is not in the key holder, the reservation could not be completed. Please put the key tag in the key holder and try again.

The key has not been returned to the holder it was taken from in the glove compartment.
Place the black tag on the key ring, in the holder you find in the glove compartment.

Error message: Connection to the bike lock failed. Make sure both Bluetooth and location services are enabled and try again.

Bluetooth and location services must be enabled for you to connect to the bike lock. You can do this in your phone's settings, which may look different depending on the type of phone you have. Also, make sure that no other devices, such as headphones, are connected via Bluetooth. If so, disconnect them and try reconnecting the bike lock.